Premier Village Phu Quoc Resort - Luxury family-friendly resort

1. Information Collection

The personal information collected will only be used internally by the company.

Our customer information collection on the website includes:

Full name
Email
Phone number

We collect this information for the purpose of responding to and advising customers on product lines and services.

Customers will be responsible for the security and retention of all activities using the service information when sending contact and their email box. In addition, customers are responsible for promptly notifying the resort of any unauthorized use, abuse, or security breaches for appropriate resolution.

2. Scope of Information Usage

The information gathered through our website helps us to:
– Support customers in using our services at https://www.premiervillage-phuquoc.com/
– Address customer inquiries and help.
– Evaluate and enhance the website’s content and interface.
– Conduct customer surveys.
– Implement promotional activities for our products and services.
We collect information from customers directly or through transparent, lawful sources. This includes contact details, usage patterns of our products and services, and demographic insights to better understand customer needs. We only gather data that is relevant to providing services, meeting business goals, and enhancing customer experience.

3. Personal Information Storage Period

We will store customers’ personal information on our internal systems while an order is active or until the customer requests to delete their data.

4. Parties with Access to Customer Personal Information

The Customer agrees that the following entities may access their personal information when necessary:
– Management Board and related departments and partners who support you in booking accommodation and services at the hotel.
– In case receiving a Government’s request: The hotel is responsible to cooperate and provide your information if getting official documents from the authorities including: Procuracy, Court, Polices who investigate about your violations. On the other hand, no one has the right to infringe on your personal information.

5. Contact Information for the Information Collection and Management Unit

D-EDGE Hospitality Solutions Pte Ltd
PREMIER VILLAGE PHU QUOC RESORT
Ong Doi Cape – An Thoi Ward – 92513 – Phu Quoc Island – Vietnam
Email: HB2R4@accor.com

6. Measures for Customers to Access and Edit Personal Information

Customers have the right to review, update, amend, or delete their personal information by contacting our administrators. Customers should ensure their personal information is accurate and up to date.
If customers wish to file a complaint about their personal information being disclosed to third parties, they can contact the website’s administrators, who will investigate and provide a response and guidance on restoring confidentiality.
Contact details:
– Email: HB2R4@accor.com
– Phone: +84 297 3546 666

7. Commitment to Consumer Personal Information Security

We are fully committed to ensuring the confidentiality of customer information, per our privacy protection policy. Information will only be collected and used with the customer’s consent, unless otherwise required by law.

We will not use, transfer, disclose, or share customer information with any third party without the customer’s consent, except as necessary for services, such as providing a carrier with contact details for delivery.

In the event of a data breach caused by a cyberattack, we will promptly notify authorities and affected customers. All customer transaction information, including digital invoices, is securely protected on our website.

The Management Board requires customers to provide accurate personal details (e.g., name, address, email, ID number, and phone number) when using the website, and customers are responsible for the legality of the provided information.

8. Mechanism for receiving and resolving complaints related to customer personal information

Members have the right to send complaints to HB2R4-RE@accor.com. Upon receiving these feedbacks, we will re-check the information. The Company is responsible for implementing technical and professional measures to verify the reflected content and respond to customers.