Premier Village Phu Quoc Resort - Luxury family-friendly resort

1. Information Collection

When customers visit our website, we automatically log their IP address along with the domain name. We also utilize tools like cookies to enhance user experience. Cookies store data that the server sends to your browser when you access our site, helping us understand our visitors’ preferences and tailor our services accordingly.
We may combine this information with additional details provided by customers, such as:
– Information shared via emails, or data filled out in registration forms, feedback submissions, support requests, survey responses, or entries in contests and promotions.

2. Scope of Information Usage

The information gathered through our website helps us to:
– Support customers in using our services at https://www.premiervillage-phuquoc.com/
– Address customer inquiries and help.
– Evaluate and enhance the website’s content and interface.
– Conduct customer surveys.
– Implement promotional activities for our products and services.
We collect information from customers directly or through transparent, lawful sources. This includes contact details, usage patterns of our products and services, and demographic insights to better understand customer needs. We only gather data that is relevant to providing services, meeting business goals, and enhancing customer experience.

3. Personal Information Storage Period

We will store customers’ personal information on our internal systems while an order is active or until the customer requests to delete their data.

4. Parties with Access to Customer Personal Information

The Customer agrees that the following entities may access their personal information when necessary:
– Management Board.
– Third-party services integrated with https://www.premiervillage-phuquoc.com/
– Authorized governmental bodies upon official request.
– Individuals with a valid complaint proving a customer’s violation.
– Other state authorities as required by law.

5. Contact Information for the Information Collection and Management Unit

D-EDGE Hospitality Solutions Pte Ltd
PREMIER VILLAGE PHU QUOC RESORT
Ong Doi Cape – An Thoi Ward – 92513 – Phu Quoc Island – Vietnam
Email: HB2R4@accor.com

6. Measures for Customers to Access and Edit Personal Information

Customers have the right to review, update, amend, or delete their personal information by contacting our administrators. Customers should ensure their personal information is accurate and up to date.
If customers wish to file a complaint about their personal information being disclosed to third parties, they can contact the website’s administrators, who will investigate and provide a response and guidance on restoring confidentiality.
Contact details:
– Email: HB2R4@accor.com
– Phone: +84 297 3546 666

7. Commitment to Consumer Personal Information Security

We are fully committed to ensuring the confidentiality of customer information, per our privacy protection policy. Information will only be collected and used with the customer’s consent, unless otherwise required by law.

We will not use, transfer, disclose, or share customer information with any third party without the customer’s consent, except as necessary for services, such as providing a carrier with contact details for delivery.

In the event of a data breach caused by a cyberattack, we will promptly notify authorities and affected customers. All customer transaction information, including digital invoices, is securely protected on our website.

The Management Board requires customers to provide accurate personal details (e.g., name, address, email, ID number, and phone number) when using the website, and customers are responsible for the legality of the provided information.